Privacy policy

Last updated: 24 October 2024

This Privacy Policy describes how VargaGear (the 'Site', 'we', 'us', or 'our') collects, uses, and discloses your personal data when you visit, use our services, make a purchase at vargagear.com (the 'Site'), or otherwise communicate with us regarding the Site (collectively, the 'Services'). For the purpose of this Privacy Policy, 'you' refers to the user of the Services, whether as a customer, website visitor, or other individual whose information we process under this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. The updated Privacy Policy will be posted on the Site, and the 'Last updated' date will be amended accordingly. Any additional steps required by applicable law will also be undertaken.

How we collect and use your personal data

To provide the Services, we collect personal data about you from various sources, as outlined below. The information we collect and how we use it depends on your interactions with us.

In addition to the specific uses detailed below, we may use the data we collect about you to communicate with you, deliver or improve the Services, comply with applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of others.

What personal data we collect

The personal data we collect about you depends on your interactions with our Site and Services. 'Personal data' refers to information that identifies, relates to, describes, or can be associated with you. Below are the categories and types of personal data we collect:

Information you provide directly

Information you provide to us directly via the Services may include:

  • Contact details, including your name, address, phone number, and email address.
  • Order details, such as billing address, shipping address, payment confirmation, email address, and phone number.
  • Account details, such as username, password, security questions, and other account security details.
  • Customer support information, including details you provide when communicating with us, such as through messages sent via the Services.

Some features of the Services may require you to provide certain personal data. Choosing not to provide this information may limit your access to those features.

Information We Collect Automatically

We may automatically collect information about your interaction with the Services ('Usage Data'). This may include device information, browser information, network connection details, IP address, and other interaction data, collected through technologies such as cookies and pixels ('Cookies').

Information from third parties

We may also obtain information about you from third parties, including vendors and service providers who collect information on our behalf. Examples include:

  • Service providers supporting our Site, such as Shopify.
  • Payment processors collect payment details (e.g., credit card or bank information) to process transactions and fulfil orders.
  • Advertising and tracking technologies such as pixels, cookies, and web beacons to collect interaction data.

How we use your personal data

  • Providing products and services: Using your data to process orders, facilitate returns, manage your account, and improve your shopping experience.
  • Marketing and advertising: Sending promotional content and tailoring advertisements to your interests.
  • Security and fraud prevention: Detecting and preventing malicious or fraudulent activity.
  • Customer communication: Offering support and improving the Services.

Cookies

We use cookies to support and improve our Services, including remembering your preferences and analyzing user interaction. Learn more about cookies related to our Shopify-powered store at Shopify Cookies Policy.

You can manage your browser settings to block cookies, but this may affect your user experience.

Disclosing personal data

We may disclose your personal data in certain situations:

  • To service providers supporting our operations, such as IT, payment processing, shipping, and analytics.
  • To advertising and marketing partners for promotional activities.
  • To comply with legal obligations or enforce terms of service.

Your rights

  • Access: Request a copy of the personal data we hold about you.
  • Deletion: Request the deletion of your data.
  • Correction: Request corrections to inaccurate data.
  • Opt-out: Opt-out of targeted advertising and data sharing.
  • Restriction: Restrict the processing of your data.
  • Portability: Request a transfer of your data to a third party.

Contact us to exercise these rights.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of the rights available to you, please contact us:

    Email: info@vargagear.com

    Phone Number: +44 7400481149

    Address: 28 Tam Kung Road, 1F, Tam Sum Bldg, Kowloon City, 999077, To Kwa Wan, Hong Kong

    Company Name: Ascend Commerce Limited

    Company Number (BRN): 76785458