This guideline applies to domestic orders in the UK and aims to provide clarity regarding our shipping terms and procedures. By placing an order on this webshop, you accept the guidelines outlined here.
At Varga Gear, we strive to offer our valued customers a seamless shopping experience. Below is an overview of our careful shipping process:
Delivery Time:
Delivery Time within the UK: Processing time + transit time
Order Cut-Off Time: 02:00 PM (GMT) Greenwich Mean Time (London)
All prices and amounts are listed in GBP. We guarantee there are no hidden charges.
Note: Delivery times are estimates and cannot be guaranteed. Factors such as weather conditions, unforeseen events, and customs delays may affect the actual delivery date.
Shipping Costs:
Shipping within the UK is Free on all orders. We don't provide international shipping.
Shipping Cancellation Policy:
You can cancel an order within 24 hours of purchase at no cost. Once an order has been shipped, it cannot be canceled. Customers may return the product upon receipt, subject to our return and refund policy.
Address Changes:
Ensure the delivery address provided at checkout is accurate and complete. We are not responsible for delays or delivery issues caused by incorrect or incomplete addresses. If you wish to change your delivery address after placing the order, please contact customer service as soon as possible.
Delivery Method
We use DHL, UPS, USPS, and FedEx to deliver or ship products. Your order will be delivered on working days by a courier.
Packages Damaged in Transit:
If your package is damaged during transit, please report this to us within 5 business days of receiving your order. We may require photographic evidence of the damaged goods to process your claim. After reviewing the claim, we may offer a replacement, refund, or credit for any items proven to be damaged during transport.
Track & Trace Information:
Once your product has been shipped, you will receive a notification via email or your account containing the tracking & trace code. This code allows you to track the progress of your package. Please note that it may take some time for the track & trace information to update after receiving the code.
Contact Us:
If you have any questions or need assistance regarding our shipping terms, please contact our customer service. We are here to provide you with excellent support and ensure a smooth shipping process.
Email: info@vargagear.com
Phone Number: +44 7400481149
Address: 28 Tam Kung Road, 1F, Tam Sum Bldg, Kowloon City, 999077, To Kwa Wan, Hong Kong
Company Name: Ascend Commerce Limited
Company Number (BRN): 76785458
